Privacy Policy

GITANJALI EV owns and manages the website https://gitanjaliev.com. We value the privacy of users (hereinafter referred to as “you,” “your,” or “user”) of our website and have created this Privacy Policy to explain how we collect, use, store, and disclose your personal and non-personal information.

This Privacy Policy is published in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable data privacy laws in India.

Please note that we are not obligated to observe compliances in relation to sets of personal data/information that are excluded from the scope of applicable law — including information made publicly available by the data principal to whom it belongs or by any person acting under a legal obligation to disclose such information.

Purpose

This Privacy Policy explains how Gitanjali EV handles your personal information collected through our website. It does not apply to data submitted on third-party websites, applications, or social media pages linked to Gitanjali EV, its affiliates, dealers, or partners — in such cases, the privacy practices of those third parties will apply.

Our Privacy Policy Explains

• What information we collect and why.
• How we use such information.
• How you can access and update your information.

Information We Collect

Depending on the activity you perform on our website, the data collected may be mandatory or voluntary. If you choose not to provide mandatory data, you may not be able to access certain services or features.

Personal Information

This includes information that can uniquely identify or contact you. Examples include:

• Name
• Postal address
• Phone number
• Email address
• Contact preferences

We collect this information voluntarily when you fill out a form, contact us, or subscribe to updates.

You are responsible for ensuring that your contact details and preferences are accurate and current. You may request correction or deletion of inaccurate data, subject to applicable laws. Your personal data is used only for legitimate business purposes, such as responding to your inquiries, providing service or support, fulfilling transactions or bookings, and sending relevant updates or offers (only with your consent).

We may engage trusted third-party service providers — such as web hosts, analytics partners, or payment gateways — to process your information securely on our behalf.

Non-Personal Information

Non-personal information does not identify you specifically. It includes:

• Browser and device details
• IP address
• Operating system
• Website usage analytics
• Clickstream data and referring URLs

This information helps us improve website performance, user experience, and functionality.

Cookies

Cookies are small data files stored on your device when you visit our website. They help us:

• Remember your preferences
• Enhance website navigation
• Analyze traffic patterns

These cookies do not collect any personal identifying information. Temporary cookies may be used for database-driven features and expire when you leave our website. You can control or delete cookies through your browser settings.

Use of Information

We use the collected data for purposes such as improving our website and user experience, communicating with you regarding our services, responding to your queries or complaints, fulfilling customer service or warranty obligations, and ensuring compliance with legal and regulatory requirements.

Disclosure of Information

We do not sell or rent your personal data to anyone. However, we may disclose information:

• To comply with legal obligations or government requests
• To protect the rights, property, or safety of Gitanjali EV, its users, or others
• To trusted third-party partners working under confidentiality agreements

Data Security

We adopt reasonable security measures — both technical and organizational — to protect your information against unauthorized access, alteration, or misuse. However, due to the nature of the internet, we cannot guarantee absolute security, and users should exercise caution when sharing personal information online.

Your Rights

As a user, you have the right to:

• Access your personal data
• Request corrections or updates
• Withdraw consent for data usage
• Request deletion of your data (subject to legal requirements)

Requests can be made by contacting us via email at info@gitanjaliev.com.

Third-Party Links

Our website may contain links to external websites or partners. We are not responsible for the privacy practices or content of those websites. Please review their respective privacy policies.

Updates to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in law, technology, or our business operations. The updated version will always be posted on https://gitanjaliev.com with the “Last Updated” date.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data handling, contact us:

GITANJALI EV

Email: info@gitanjaliev.com

Phone: +91 7064647474

Website: https://gitanjaliev.com